Welcome to our FAQ page, where you can find answers to the most commonly asked questions about our company, products/services, policies, and more.
1. General Questions
2. Product Questions
1. General Questions
When will my order be shipped? How long do I need to wait?
Orders with complete recipient information are normally shipped within 2 business days. You can check out our shipping policy.
Can I change my order before fulfillment?
Unfortunately, once an order is placed, you can’t change the quantity, category or color. If you need to make changes, please cancel the order and create a new one. You can update the address, but it must remain within our shipping area. You can check out our shipping policy.
Can I pay for expedited shipping?
When you place your order, you can select Express Shipping on the checkout page, which is powered by UPS 2nd Day Air.
How do I track my order?
Once your package is shipped, an automatic email containing the tracking number will be sent to you. You can use this tracking number to monitor your order’s progress on the tracking site.
Are there any charges for canceling an order?
If you cancel your order before it’s shipped, there are no charges. However, if the package is rejected and returned, we’ll deduct the shipping cost from your refund. If you return an activated product without quality issues, we’ll deduct both the shipping cost and a restocking fee from the refund.
What should I do if my card is rejected during checkout?
Please try another card or use PayPal. If you’re still facing issues, you can visit our Amazon store.
How can I become an affiliate?
Interested in becoming an affiliate? Check out our affiliate program.
What payment methods do you accept?
We accept Paypal, Credit card, Apple Pay, Google Pay, and Klarna (available in select countries).
2. Warranty
How long is the warranty?
The warranty period for the HOVERAir X1 is 12 months. You can check out our warranty policy.
When does the warranty start?
The warranty for the HOVEAir X1, X1 PRO, X1 PROMAX begins on the device’s activation date, which occurs when you connect it to the app for the first time.
Why is one battery missing from the package I received?
Please note that one battery is already installed in the HOVERAir X1 device. If that is counted and you’re still missing a battery from the package, please contact us
for assistance.